shipping & returns

shipping policy

We endeavour to ship orders placed before 2pm on the same day.  Orders placed after 2pm will ship the following business day.  Orders under £20 ship for just £1.50.  Orders over £20 ship for FREE!  In either case, you can expect to receive your order approximately 2 business days from date of purchase.

 

We currently ship throughout the UK Mainland (including the Channel Islands and the Isle of Wight), and Northern Ireland.

 

return & exchange policy

Due to the nature of our products we are unable to accept returns on our goods/semi permanent lashes once they have been opened/used for hygiene reasons.

However, if one of our products arrives to you damaged or you have received the wrong item, you may return it to us unused within 30 days of purchase for replacement, exchange or refund.

Naked Lashes will only pay for returns postage in the event an item is damaged or you have received the incorrect item. In this scenario, we recommend you return the item(s) using a delivery service that insures you for the value of the goods.

For returns enquiries, please contact: sales@nakedlashes.co.uk